Choose an elastic IT Service Management tooltailored to the scale and needs of your organization.

Soflab Technology developed a modular and complete IT Service Management solution which:

Assures the support for the governance of key IT processes.

Facilitates planning, provision and continuous growth of IT services quality.

Chosen processes supported by our ITSM solution

(Incident Management)

– a process responsible for managing the life cycle of incidents as well as assuring the quickest possible restoration of IT Services.

Problem Management .

– a process leading to solution of incident causes and reducing their influence on the business.

Change Management.

– a process assuring fulfilment of the documentation standards along with methods and procedures for all IT changes which aims at introducing improvements with the minimal disturbance of IT services provision.

Service Level Management.

– a process responsible for monitoring and realizing the contracts according to the service level agreement (SLA).

Asset Management.

– a process responsible for tracking/reporting the value and property of the owned resources with inclusion of their life cycle.

Service Catalogue Management .

– a process accountable for delivering and maintaining the service catalogue as well as assuring its availability for authorized individuals.

Service Asset & Configuration Management .

– a process assuring the availability of assets for services provision. Its predominant goal is to deliver current and reliable information regarding configurations and links between the assets.

Knowledge Management .

– a process of identifying, cataloguing and distributing knowledge, experience and practices in an organization for the purpose of future use.

Chosen processes supported by our ITSM solution

Instead of an universal tool for all cases, we provide a made-to-measure, elastic and complete solution forIT Service Management,built based on a set of tools developed by our partner, Atlassian company. Furthermore, we integrate our ITSM solution with the systems of our clients (e. g. ERP systems).

Benefits of implementing our ITSM solution

improve and standardize the processes according to the best practices

effectively manage the catalogue of IT services and their life cycle

assure the continuity of activity

deliver the services quicker due to the automation of task flows

implement IT self-service and limit the repetitive activities

build a knowledge base

comprehensively manage the SLA agreements

meet the requirements and increase satisfaction of end users

have the access to current reports which will help in planning and perfecting the services

Benefits of implementing our ITSM solution

improve and standardize the processes according to the best practices

effectively manage the catalogue of IT services and their life cycle

assure the continuity of activity

deliver the services quicker due to the automation of task flows

implement IT self-service and limit the repetitive activities

build a knowledge base

comprehensively manage the SLA agreements

meet the requirements and increase satisfaction of end users

have the access to current reports which will help in planning and perfecting the services

Why to deploy ITSM with Soflab Technology?

Thanks to the ITSM solution we offer, you can effectively manage IT services and quickly meet the changing and growing expectations in the whole organization.

Our solution is:

modular

scalable

complete

compatible with the best ITIL practices

based on the leading software from our partner, Atlassian company

implemented by experienced and certified experts

For more information please contact us!

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The Data Administrator of your information is Soflab Technology Sp. z o.o., with residence in Katowice (40-568) at 103 Ligocka St. If you have any questions regarding the processing of your personal data, you can contact us: soflab@soflab.pl

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